Refund policy

Policy

  • Returns are accepted within 30 days of customer receipt if the product is damaged/defected upon arrival or if the wrong item is received.
  • Shipping fees are not covered for merchandise unless it arrives damaged or if it was shipped incorrectly.
  • Clothing that has been washed or worn will not be accepted for return.
  • Print on Demand items are not eligible for return. 


Will I need to pay for return shipping?

  • Shipping fees are only covered for products that are damaged or shipped incorrectly. 
  • Contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre-paid shipping label via email for your return. 
  • If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid. 


To Return Item(s)

  • Please reach out to: pinkpantheressstore@ceremonyofroses.com


Return Tracking

  • Please return items to us using a mail service that provides tracking or insurance.
  • We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.


When will my return be processed?

  • Once your return has reached our office please allow up to 14 days for it to be processed. 
  • Funds can only be refunded to the method of payment used for the original purchase.
  • A representative will be in contact with you (via the email address used to place your order) to provide further details.


When will I see my refund?

  • Once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card.
  • Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance.
  • This time frame can vary from one financial institution to another.

Print-On-Demand products:

  • Please contact us prior to initiating a return as there are specific limitations to returning print-on-demand items. 
  • Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.


FOR QUESTIONS ABOUT RETURNS, PLEASE CONTACT jakewebberstore@ceremonyofroses.com